FAQ (Frequently Asked Questions)

  • ELA - How do I manage Authorized Pickups?

    Authorized Pickups -- How to Add & Remove

    To add Authorized Pickups:

    • In upper right click on “Explore...”
      • Select Early Learners Academy - in the blue box on the left
      • Select Account Management
      • Sign in
      • Under the grey “Account Management” in the upper left
      • Select the blue button “Manage Authorized Pickups”
      • Add the authorized pickup information

    When finished click on the blue button "Save Authorized Pickups".



    To remove Authorized Pickups by the Parent/Guardian:

    • Follow the above steps
    • Select the Red Minus button for the person you want to remove as an authorized pickup.

    When finished click on the blue button "Save Authorized Pickups".

  • ELA - How do I request a Vacation Credit?

    Vacation Credit

    Vacation credit is available with a one-week written notice to the Administrative Office, once per school year for the equivalent of the weekly contracted schedule, up to 5 consecutive days. Children may not attend the program during the requested time off. If a child arrives, you will be charged, and the vacation credit will be voided. Please call 952-681-6125 or email dsimkins@isd271.org with questions.

  • ELA - How do I Withdraw my child from ELA?

    Withdrawal from the program requires

    1. A one-week written notice to the Administrative Office at dsimkins@isd271.org 
    2. A telephone call to the Billing Department (952-681-6128) confirming your intent to withdraw. The weekly program fee will be charged for the one week following the date in which the Billing Department receives written notice. Payment in full is due upon withdrawal.
  • I don't have an email account, will I receive a confirmation after I have registered for a class?

    No, our system uses email addresses for confirmations. If you do not have an email address you will not receive a confirmation so assume you are in the class you registered for.  We will call you if you did not get into the class.
  • SAFARI - How do I Change child's contract option (ie. from Drop-In to Consistent Schedule)?

    Contract Option Changes (for example: a change from Consistent Schedule to a Drop-In contract) require a one week's written notice via email to the Kids' SAFARI Administrative Office at: kidssafari@isd271.org with the new contract option and the needed days before &/or after school, if applicable.

    We're happy to make the change for you.  All changes incur a $10.00 per child contract change fee. If you have questions, please email kidssafari@isd271.org or call 952-681-6128.

  • SAFARI - How do I Change my child's Consistent Schedule contract?

    For Consistent Schedule contracts only:

    Permanent schedule changes (representing a new consistent pattern of attendance) require a one week's written notice via email to kidssafari@isd271.org with the new schedule days before &/or after school to the Kids' SAFARI Administrative Office.  

    You may also make a change request through your online account, however if we've already invoiced you for the month, the system won't let you make a change before the beginning of the next month.  If you need the change before the beginning of the next month, emailing us works best.  We'd be happy to make the change for you and then email you a revised invoice for the current month.  

    We require a one-week written notification. All changes incur a $10.00 per child contract change fee. If you have questions, please email kidssafari@isd271.org or call 952-681-6128.

    Please note that when you change your child's contract online and change the end date to some date other than the last day of school, it ends the contract on that date. Your contract will NOT automatically revert back to the schedule you had before the change.  If you want your child’s SAFARI contract to run through the end of the school year, you will need to go online and make a second change beginning with the day after the end date of your first change to the last day of school with the new schedule you need.

  • SAFARI - How do I manage Authorized Pickups?

    Authorized Pickups -- How to Add & Remove

    To add Authorized Pickups:

    • In upper right click on “Explore...”
      • Select Kids' SAFARI - in the blue box on the left
      • Select Account Management
      • Sign in
      • Under the grey “Account Management” in the upper left
      • Select the blue button “Manage Authorized Pickups”
      • Add the authorized pickup information

    When finished click on the blue button "Save Authorized Pickups".


    To remove Authorized Pickups by the Parent/Guardian:

    • Follow the above steps
    • Select the Red Minus button for the person you want to remove as an authorized pickup.

    When finished click on the blue button "Save Authorized Pickups".

  • SAFARI - How do I Register for Camp SAFARI or Super SAFARI?

    The information about Camp SAFARI 2017 and other SAFARI Summer programs is on our website. Please go to:

    www.kidssafari.org

    on the far left (highlighted in blue) under Kids 'SAFARI menu select Camp SAFARI

    ~ The 2017 Summer Family Handbook, which has lots of information and is at the bottom of the page

    ~ The 2016-17 Calendar, which includes summer 2017, is at the bottom of the page on www.kidssafari.org

    On the www.kidssafari.org page under Kids’ SAFARI, click on the link “online account management”

    which will take you to Bloomington Community Education registration/account site

    • Explore All Programs (upper right corner)
    • www.kidssafari.org
    • Select Kids’ SAFARI Summer - in the blue box on the left
    • Select Registration, in the middle blue box
    • Sign In (if new, use your frequently checked email address and create a password you will need to remember)
    • Select “New Contract”
    • Select Your child or Add New Child
    • Choose and Verify Emergency Contacts or if none, then add them
    • Read the information box
    • Choose a Season (Camp SAFARI or Super SAFARI), you will need to register for each separately
    • Read the information box
    • Choose a Location
    • It will walk you through the rest step by step

    If your child is attending Summer School, SLAM (Summer of Laughs, Adventure and More) or Extended School Year (ESY), as well as Camp SAFARI at Olson Middle, Indian Mounds Elementary or Westwood Elementary, please answer Question #14 when you're filling out the contract.

    If you checked that you need childcare around one of the programs in Question 14, after your contract is received you will receive an email, with a form attached, that you need to print off, fill out, sign and return to us via:

    Email the scanned pages of the form to: kidssafari@isd271.org or

    Fax: 952-681-6101 or

    Mail or Bring to Kids’ SAFARI administrative office:

    Kids’ SAFARI, 2575 W 88th St, Suite 200, Bloomington MN 55431

    Please note this must be returned to the SAFARI administrative office before your Kids’ SAFARI summer contract can be processed so that your child’s location for attendance (and billing) is correct for their safety.

    Then we will be moving your child(ren) to Olson Middle Extended Care for only the dates and time you selected.

    Please note that all invoices and communication will be via email.

    Invoices are emailed May 25th for summer June (or when your contract is approved if after May 25th), June 22 (for July) and July 25 (for August).

  • SAFARI - How do I request a Vacation Credit since my child has a Consistent Schedule contract?

    Vacation Credit (applies to Consistent Schedule contract only)

    Vacation credit is available with a one-week written notice to the Administrative Office (email works: kidssafari@isd271.org), once per school year and once per summer for 3-5 consecutive days within a two-week time frame. Children may not attend the program during the requested time off. If a child arrives, you will be charged at the drop-in rate, and the vacation credit will be voided. Please call 952.681.6128 or email kidssafari@isd271.org with questions.

  • SAFARI - How do I request DROP-INs, Check if Drop-ins are approved, Remove Drop-ins before approval?

    To reserve drop-ins, go to:

    • www.kidssafari.org,
      • Under the red Kids' Safari heading, click on "online account management"
      • Click "Explore All Programs" in the upper right, then on the far left
      • Select Kids' SAFARI and in the center box, click on Account Management
      • log in to your account
    • You will see Buttons down the left side, under Account Management.
      • On the left, choose Register Drop-in Days
      • Follow the steps to get to the calendar where you choose the days you need care.
        • Be careful to watch for Before School or the After School section

      Be sure to click "Finish" at the bottom of the page.
      You will have to do this for each child.

    Drop-ins are accepted on a space-available basis and we cannot guarantee that space will be available.


    To check to see if Drop-ins have been approved:

    Here's how to check on your drop-ins online, go to:

    www.kidssafari.org

    • click on the link “online account management”, then
    • In upper right click on “Explore...”
    • Select Kids’ SAFARI - in the blue box on the far left
    • Select Account Management
    • Sign in
    • On the upper right, under "Current and Upcoming Contracts" you'll see your child's name, to the very right click on the “>”

    You should see your child's schedule on the right and just below that are your Drop-in requests.

    If there is a red "x Remove" button on the right of the Drop-in date (am or pm), then your drop-in request has NOT be approved yet.

    If the "x Remove" button is gone, the site has approved your drop-in request


    To Remove Drop-in before it's been approved:

    When you're in your child's contract page (directions above), you should see your child's schedule on the right.

    • Just below their schedule are your Drop-In requests.
    • If there is a red "x Remove" button to the right of the Drop-in date (am or pm), then your drop-in request has NOT be approved yet. 
    • Click on the "x Remove" button to get rid of the drop-in request.
    • If the "x Remove" button is gone, the site has approved your drop-in request.

    Please note that no refunds are are available for canceling an approved Drop-in date per the Family Handbook near the bottom of the webpage www.kidssafari.org .

  • SAFARI - How do I request NON SCHOOL DAYS(NSDs), Check to see if NSDs are approve, Remove NSDs before approval?

    Information about Non-School Days on our portion of the District's website.

    Please go to www.kidssafari.org and on the left side, highlighted in blue under Kids' SAFARI, are the words Non School Day Information, click on it to get the information for the Non School Days and there is are charts with the registration deadline dates and cancellation for 50% credit deadline dates.

    To Register for Non-School Days online, go to www.kidssafari.org

    • Under the red Kids' Safari heading, click on "online account management"
    • Click Explore All Programs in the upper right,
    • Then on the far left in dark blue box, Select Kids' SAFARI and i
    • In the middle blue box, select Account Management
    • log in to your account

    You will see Buttons down the left side, under Account Management.

    • On the left, choose Register Non School Days
    • Follow the steps to request Non School Days

    Be sure to click Finish at the bottom of the page.You will have to do this for each child.

    Non-school days are contracted separately via your online account. Contracts must be submitted on or before the date listed on our website in order to be registered for Non-school Days at the Early Bird or Guaranteed Rate. Charges are billed monthly.


    To check to see if Non School Days have been approved:

    Here's how to check on your Non School Days online, go to:

    www.kidssafari.org

    • click on the link “online account management”, then
    • In upper right click on “Explore All Programs”
    • Select Kids’ SAFARI - in the dark blue box on the left
    • Select Account Management  - in middle blue box
    • Sign in

    Under "Current and Upcoming Contracts" you'll see a box with your child's name & school, to the very right click on the “>”

    You should see your child's schedule on the right and just below that are your Non School Day requests.

    If the red "x Remove" button is on the right of the Non School Day date, then your Non School Days request has NOT be approved yet.

    If the "x Remove" button is gone, your Non School Days request has been approved.


    To Remove Non School Days before it's been approved:

    When you're in your child's contract page, you should see your child's schedule on the right.

    • Just below their schedule are your Non School Day requests.
    • If the red "x Remove" button is to the right of the Non School Days date, then your Non School Days request has NOT be approved yet.
    • Click on the "x Remove" button to get rid of the Non School Days request.
    • If the "pending approval" is gone, your Non School Day requests have been approved.

    Please note once the contract is approved, schedule changes and/or switching of days is not permitted. Please do not submit your Non School Days until you are sure of the dates care is needed. Vacation credit is not available per the Family Handbook near the bottom of the webpage www.kidssafari.org .

    "Cancellation of Non-School Days

    Non School Days may be cancelled for a 50% credit if requested in writing (email works) to the Administrative Office (kidssafari@isd271.org) by the deadlines listed on our website."

    If it's before the deadline, we can credit your account 50% of each date's tuition you want cancelled. To see the deadline dates, please go to: www.kidssafari.org

    • Off on the left side, highlighted in blue, under Kids' SAFARI is the
    • Non School Day Information page with a chart of the deadlines.
  • SAFARI - How do I request PICK YOUR DAY DATES for or make change for whole summer Camp SAFARI contract dates before May 12, 2017

    Please go to www.kidssafari.org

    • Click on the link "online account management", then
    • In upper right click on "Explore All Programs"
    • Select Kids' SAFARI Summer in the blue box on far left
    • Select Account Management in the middle box
    • Sign in
    • Under "Current and Upcoming Contracts" (upper right) you'll see your child's name, to the very right click on the ">"
    • Select "Change Schedule" button and select the next month's dates (or for Camp SAFARI before  May 12, 2017, the last date to change for the whole 2017 summer).
  • SAFARI - How do I request PICK YOUR DAY DATES for the upcoming month - School Year contracts only

    For Pick Your Day contract only - to submit your monthly schedule of dates during your school year contract only. 

    Please note you need to email us if you want to change your contract option (for example:. from Drop-in to Consistent Schedule) :

    www.kidssafari.org

    Under the red heading Kids’ SAFARI

    • Click on the link “online account management”, then
    • In upper right click on “Explore All Programs”
    • In the dark blue box on the left - Select Kids’ SAFARI
    • In the middle blue box - Select Account Management
    • Sign in

    On the Right, Under "Current and Upcoming Contracts" see your child's name, to the very right click on the “>”

    Click on the “Change Schedule” button on the left, make your changes and

    ***Be sure to watch for the Before School or the After School section, so you select the times of the day you need childcare.

    Click on “Submit contract Schedule Changes”

    Pick Your Days Due Dates for 2017/18 School Year Contract:
    Childcare for Month of: Submit for Approval by NOON on:
    September 2017 Aug. 24, 2017
    October 2017 Sept. 22, 2017
    November 2017 Oct. 24, 2017
    December 2017 Nov. 21, 2017
    January 2018 Dec. 20, 2017
    February 2018 Jan. 24, 2018
    March 2018 Feb. 22, 2018
    April 2018 Mar. 22, 2018
    May/School Year June 2018 Apr. 24, 2018

    The $10 change fee does not apply to selecting Pick Your Day monthly dates.

  • SAFARI - How do I view my INVOICE details or print off my invoices?

    To see the details on your invoices, view payments or to obtain receipts for childcare reimbursement, please go to:

    Then when get to new weblink (bloomington.ce.eleyo.com):

    • In the upper right click on “Explore All Programs”
    • Select “View your dashboard”
    • Sign in
    • Click on your child’s name under “Your Account”
    • On the lower right see "Recent Activity"
    • See all your Invoice numbers and payments by month
    • Click on “>” after you invoice number which shows the details
    • Click on Download (upper left) if you want a complete invoice (like in the mail) which includes our Federal ID # 
  • SAFARI - How do I WITHDRAW my child from Kids' SAFARI?

    Withdrawal from the Program 

    Withdrawal from the Kids’ SAFARI program requires: 

    1.  A one-week written notice to the Administrative Office. AND 
    2. Cancellation of your online contract. The weekly program fee will be charged for the one week following the date in which the Billing Department receives written notice (email to kidssafari@isd271.org works). Payment in full is due upon withdrawal. Please call 952.681.6128 or email kidssafari@isd271.org with questions.

Still have questions?

Feel free to contact us with what's on your mind.